Rockbridge Technical Support Services

If you’re a business owner and you’re banging your head against your keyboard because you and your staff are spending way too much time dealing with the technical side of of your website, then STOP IT!

Leave the technical stuff to us and instead focus on running your business!  We offer several Technical Support Plans to help you regain control of your time so you and your employees can get back to your real work. If you do need technical or basic content assistance with your website we’ll be there to rescue you… We provide per incident time and materials support at our current standard labor rate or we can customize a support contract for you at discounted rates.

Time and Materials – Per Incident Support:

TIME AND MATERIAL CURRENT LABOR RATES – (Special discount for Non-Profit Organizations).

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Support Contract Agreements:

Support contracts offers deeply discounted support labor post installation for ongoing support. Of course you can always obtain support from us after your website is installed on a time and material basis.

PLATINUM –  Comprehensive 10 Hrs / Year Discounted Support Plan*  $79.95 / Month

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• 10 hrs of deeply discounted Technical Support / Year:  (Discounted 50+ % over our published Current Standard T+M Labor Rate) for website edits, formatting and content display assistance each and every year when you need it. This also includes minor theme edits, changing fonts or background colors, changing font sizes or styles, installing and configuring new themes or WordPress plugins, uploading header banners or logos, email support / scaling consultation, etc. If you exceed the hours, the hourly labor rate remains discounted.    See our current labor rates for comparison and do the math on the savings!
• Website Hosting Support – We are authorized support providers for HostGator or A2 Hosting. Others covered on a best effort basis only.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Contact us for a demo…
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business.
• Anti-Spamming Support — We will install anti spam software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)
• Advanced Security Software Install and Support – includes country IP blocking and real time firewall using WordFence PRO (additional license purchase)
• Website Traffic Metrics installed on your website for measuring the visitor traffic to your website.
• Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup. We back up your entire WordPress installation including your database, your theme, plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.
• Duplicate Backups Copies sent to your DropBox, Google Drive, Microsoft OneDrive account,  or sent to your email for archiving.
• E-Commerce / Online Store Support – Support for your online store, merchant account interface and add on options.
• Search Engine Optimization (SEO) recommendations.
• Specialty Custom Software Support – Event Ticketing, Booking Engines, Directories, Advertising Software, or similar advanced specialty interfacing support.

GOLD –  Comprehensive 8 Hrs / Year Discounted Support Plan*  $59.95 / Month

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• 8 hrs of deeply discounted Technical Support / Year:  (Discounted 50+ % over our published Current Standard T+M Labor Rate) for website edits, formatting and content display assistance each and every year when you need it. This also includes minor theme edits, changing fonts or background colors, changing font sizes or styles, installing and configuring new themes or WordPress plugins, uploading header banners or logos, email support / scaling consultation, etc. If you exceed the hours, the hourly labor rate remains discounted.    See our current labor rates for comparison and do the math on the savings!
• Website Hosting Support – We are authorized support providers for HostGator or A2 Hosting. Others covered on a best effort basis only.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
  
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Contact us for a demo…
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business.
• Anti-Spamming Support — We will install anti spam and security software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)
• Website Traffic Metrics installed on your website for measuring the visitor traffic to your website.
• Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup like most people do.  We back up your entire WordPress installation including your database, your theme, your plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.

 

SILVER – Comprehensive 6 Hrs / Year Discounted Support Plan*  $39.95 / Month

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• 6 hrs of deeply discounted Technical Support / Year:  (Discounted 50+ % over our published Current Standard T+M Labor Rate) for website edits, formatting and content display assistance each and every year when you need it. This also includes minor theme edits, changing fonts or background colors, changing font sizes or styles, installing and configuring new themes or WordPress plugins, uploading header banners or logos, email support / scaling consultation, etc. If you exceed the hours, the hourly labor rate remains discounted.    See our current labor rates for comparison and do the math on the savings!
• Website Hosting Support – We are authorized support providers for HostGator or A2 Hosting. Others covered on a best effort basis only.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Contact us for a demo…
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business.
• Anti-Spamming Support — We will install anti spam and security software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)

 

BRONZE – Comprehensive 4 Hrs / Year Discounted Support Plan*  $29.95 / Month

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• 4 hrs of deeply discounted Technical Support / Year:  (Discounted 50+ % over our published Current Standard T+M Labor Rate) for website edits, formatting and content display assistance each and every year when you need it. This also includes minor theme edits, changing fonts or background colors, changing font sizes or styles, installing and configuring new themes or WordPress plugins, uploading header banners or logos, email support / scaling consultation, etc. If you exceed the hours, the hourly labor rate remains discounted.    See our current labor rates for comparison and do the math on the savings!
• Website Hosting Support – For HostGator or A2 Hosting ONLY. Other hosting companies covered on an additional Time and Material basis only.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Contact us for a demo…
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business.

 

VISIT OUR FREE ESTIMATE GENERATOR – for a custom website design estimate.

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Call Us: 1-609-631-0609

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Terms and Conditions Acceptance Form:

This is a simple way of indicating to us that you have read and accepted our terms and conditions as a customer. You will be directed to the check out cart where the Terms and Conditions information will be presented to you with a submit button at the bottom of the page indicating your acceptance of our Terms, Conditions, Warranty and Refund policy.

THERE IS NO CHARGE when checking out to accept our Terms and Conditions. Simply check out using the PayPal Button – you will instead be taken to an acceptance form. Fill that out and submit. A copy of your acceptance will be sent to your email. There is no charge for this service – be sure your cart indicates $0 dollars.