5% Discounted Annual Plan *

MORE DETAILED INFORMATION… 

Rockbridge Technical Support Services

If you’re a business owner and you’re banging your head against your keyboard because you and your staff are spending way too much time dealing with the technical side of of your website, then STOP IT!

Leave the technical stuff to us and instead focus on running your business!  We offer several Technical Support Plans to help you regain control of your time so you and your employees can get back to your real work. If you do need technical or basic content assistance with your website we’ll be there to rescue you… We provide per incident time and materials support at our current standard labor rate or schedule time based on personal availability.

Time and Materials – Per Incident Support:

TIME AND MATERIAL CURRENT LABOR RATES – (Special discount for Non-Profit Organizations).

Support Contract Agreements:

Support contracts of different levels provide support labor for website software updates, security patches, backup, and reporting to keep your WordPress website up an running while reducing spam and hacking attacks. Does not include design work or changes to the content in your website which you can contact me for availability on a time and material basis.   See the Contact Us Page and schedule an appointment to check for availability.

Level 4 –  Comprehensive Support Plan + Backups + Uptime Monitoring + Semi-annual Maintenance Reports *

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

WordPress Software Upgrades – Core Software Security Patches free of charge.

• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Based on personal availability!
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business. Based on personal availability!
• Anti-Spamming Support — We will install anti spam software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)
• Advanced Security Software Install and Support – includes country IP blocking and real time firewall using WordFence PRO (additional license purchase)
• Website Traffic Metrics installed on your website for measuring the visitor traffic to your website.
• Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup. We back up your entire WordPress installation including your database, your theme, plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.
• Duplicate Backups Copies sent to your DropBox, Google Drive, Microsoft OneDrive account,  or sent to your email for archiving.
• E-Commerce / Online Store Support – Support for your online store, merchant account interface and add on options.
• Search Engine Optimization (SEO) recommendations.
• Specialty Custom Software Support – Event Ticketing, Booking Engines, Directories, Advertising Software, or similar advanced specialty interfacing support.
• Website Uptime / Downtime Monitoring Alerts – helps to notify you if your website is down for some reason.
• Semi-Annual Website Maintenance Service Report – indicates the software updates and security patches installed to help keep your website from being harmed.

Level 3 – Comprehensive Support Plan + Backups + Uptime Monitoring *

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Based on personal availability!
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business. Based on personal availability!
• Anti-Spamming Support — We will install anti spam and security software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)
• Website Traffic Metrics installed on your website for measuring the visitor traffic to your website.
• Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup like most people do.  We back up your entire WordPress installation including your database, your theme, your plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.
• Website Uptime / Downtime Monitoring Alerts – helps to notify you if your website is down for some reason.

Level 2 – Comprehensive Support Plan + Backups *

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Based on personal availability!
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business. Based on personal availability!
• Anti-Spamming Support — We will install anti spam and security software on your WordPress installations free of charge
• Basic Security Software – provided by WordFence free installation of basic website security software (free of charge)
• Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup like most people do.  We back up your entire WordPress installation including your database, your theme, your plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.

Level 1 – Basic *

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.
• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Website Content Assistance for formatting content, support update or editing assistance for WordPress websites only. We can help you with a migration to WordPress.  Based on personal availability!
• Free Consultations on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business. Based on personal availability!

Level 0 –  Basic Once / Year Software Update *

^*(Does not include monthly server hosting costs or major website design alterations)

What do you get?

• WordPress Software Upgrades – Core Software Security Patches free of charge.
• Plug-in / Module Upgrades: each month well make sure all your standard WP plugins / software feature modules are updated to the latest stable secure version.

 * +6.625 %  NJ Sales Tax if applicable