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Rockbridge Technical Support Services

 

Blog tech supportIf you’re a small business owner without an IT department, and banging your head against your computer because you or your staff are spending too much time dealing with the technical side of of your website and email, then STOP IT!

Leave the technical stuff to us and focus on what you do best, running your business! Rockbridge Technical Support Plans help you regain control of your time so you and your employees can back to your real work. When you need technical help with your website, eCommerce site, eMail even general IT support,  we’ll be there to lend you a helping hand and rescue you…

 

Our Comprehensive Technical Support & Maintenance Plan below is included and discounted in our Gold Website Design Package!  It may be purchased even if you did not have a website designed by us!

 


Comprehensive Support Plan  $65 / Month*

*(Does not include the physical, virtual, shared or dedicated monthly server hosting costs or any major website design alterations)

 

What you do get:

  • 8 hrs of Deeply Discounted Technical Support / Year: Our support contract provides 8 hrs / year of deeply discounted support for WordPress website tweaks, changes, fixes and free consultation each and every year when you need it without charge. This also includes minor theme edits, changing font or background colors, changing font sizes or styles, installing and configuring themes or WordPress plugins, uploading header banners or logos, email support/ scaling consultation, etc.  See our current labor rates for comparison and do the math!
  • Plug-in / Module Upgrades: each month well make sure all your plugins / software feature modules and add ons are updated to the latest stable secure version.
  • WordPress Software Upgrades – Core Software Security Patches free of charge.
  • Anti-Spamming Support — We will install anti spam and security software on your WordPress installations free of charge
  • Email Support: add / delete / modify email accounts, forwarders and problem troubleshooting as well as install or adjust anti spam / anti virus software settings on your server.
  • 24 x 7 Website Uptime Monitoring: Monitoring of website uptime and server response including notification of downtime.
  • Website Traffic Metrics installed on your website for measuring the vistor traffic to your website.
  • Complete Website Database and File Backup: each month we’ll make a backup copy of your entire site and store it on our secure server for emergency recovery should something bad happen to your site. This isn’t just a database backup like most people do.  We back up your entire WordPress installation including your database, your theme, your plugins and all your WordPress files. If you ever need your site restored, we can do it quickly and easily.
  • Website Content Assistance for formatting content, support update or editing assistance – even with general XHTML designed websites, Drupal or Joomla although to be honest, we are very biased toward the benefits of WordPress as a website Content Manager System because of how easy it is for our customers to update their websites without the need for a website specialist. We can help you with a migration to WordPress.  Contact us for a demo…
  • Free consultation on upgrades, expansion, and future website makeovers as well as how to scale IT support in a small business.


Gold Website Design Packages
already include our 8hr / year free support.  Beyond 8 hrs a Discounted Labor Rate ( 10% ) will be offered to Gold Package and our Monthly Support & Maintenance Plan Customers for any additional support required.


Time and Materials Support

Time and Materials support is always available for our customers whenever they need it. See our current Time and Material Labor Rates and special discounts for Non-Profit Organizations.

CONTACT US FOR MORE INFORMATION… or visit our Free Estimate Generator for a free customized estimate.