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Bandwidth / Disc Space Limitations


How much disk space and bandwidth is included with my plan?

 

Hosting Plan Disc Space Bandwidth
Bronze*   .5 GB   < 1 GB / month
Silver   1 GB   1 GB / month
Gold    10 GB   5 GB / month
Platinum   20 GB  10 GB / month
Custom: Contact Us

Additional Bandwidth:  $2 / GB / month — up to a max of 100 GB / user account.

* .5 GB Disc Space and up to 1 GB of Bandwidth is more than enough for a one page Bronze level website in > 99.9% of cases.

Greater than 100 GB a dedicated server or cloud based solution is required and is much more cost effective. Contact us about expansion of disc space and bandwidth and to estimate your usage for a typical website application.

 

We do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilizing more resources than should be the case in the normal operation of a personal or small business website. ( See Section 6 item 15 in our Terms of Service)


 

How do you determine “normal” operation?

normal-usage

 

We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define “normal”. Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into “normal” range. If your account’s bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action unless the bandwidth consumption exceeds limits. In which case a Bandwidth Exceeded message will appear on your website.

It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.


 

What constraints exist on websites, domain names, or email?

For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Terms of Service to ensure resources are available to fully enable email functionality. Customers operating within the Terms of Service have yet to come up against technical boundaries for email, domains, or websites.  The use of a website server to archive emails will in fact exceed the disc storage space allocated.  

 

The use of a website server to host videos, large file document sharing, uploading and downloading of presentations and .pdf can exceed bandwidth limitation depending on the number of visitors and downloads per month. The use of our website servers for these purposes is outside the Terms of Use — we can assist you in directing you to alternative file sharing services.  Additional bandwidth and disc space may be purchased but is limited to the type of website server you have purchased.  See Shared vs Dedicated.  Contact us if you feel these constraints may be of concern.